Frequently Asked Questions
Quick answers to common questions. If you do not find what you are looking for, please contact us.
What is MedicPortal?
MedicPortal is an AI-assisted study platform for medical students and professionals — offering an MCQ bank, study materials, progress tracking, and subscription plans.
How does the AI MCQ generator work?
Our AI generates practice multiple-choice questions based on high-yield topics. Content should be used for study and verified against trusted sources before clinical use.
How do I manage my data and progress?
You can view and delete saved progress and notes in your account settings. For account deletion, contact support at support@medicportal.com.
What payment methods do you accept?
We accept common payment providers such as Stripe and PayPal. We do not store full card details on our servers.
Can I get a refund?
Subscription refunds are handled case-by-case. Digital downloads are final once accessed. For refund requests contact support@medicportal.com.
How do I report copyright infringement (DMCA)?
For copyright concerns, follow the DMCA takedown instructions in our Terms of Service. You may also email our Copyright Agent at dmca@medicportal.com.
I found an issue or bug. How do I report it?
Please submit bug reports or feature requests via the Contact page or email support@medicportal.com with details and steps to reproduce the issue.